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Professional services

Accelerate your procurement goals through tailored solutions with hands-on support.
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Expert help for smarter purchasing.
Our Professional Services team helps qualified customers that are new to Amazon Business or expanding their current usage. We equip enterprise organisations to leverage data insights, scale purchasing, and create intuitive buying experiences.
Our procurement experts work directly with your team to implement smart business buying features and change management. We collaborate from the start of your journey and partner with third-party integrators to support your goals.

  • Tailored solutions

    Expertly assess requirements and propose strategic solutions for long-term success.

    Tailored solutions

    Solution Consulting

    Our experts assess your procurement needs and identify improvement opportunities that align to your goals. Outlining the scope and recommendations early enables our team to set up your buying journey for success.

  • Smart configuration

    Integrate Amazon Business into purchasing strategies through optimised launches.

    Smart configuration

    Seamless implementation

    Experienced project managers oversee the entire process, meeting timelines and engaging with all levels of your organisation. We integrate our smart buying features into your existing strategies, tools, and processes.

  • Drive adoption

    Streamline adoption across your organisation with custom groups, orders, policies and reports.

    Drive adoption

    Custom account settings

    Set up your account to fit your unique needs, by tailoring group structures, defining payment methods, and establishing address types. We also implement efficient approval workflows and purchasing policies to control spend and drive compliance.

Offerings

On-demand training

Empower your team with Amazon Business training videos and step-by-step guides. Build a data-driven procurement program for administrators and buyers.

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Discovery

Align on scope and requirements, assess existing systems.

Kickoff

Define project milestones, training strategies, and success metrics for your organisation.

Plan, build, test

Configure and test system integrations and build change management materials.

Launch

Inform teams of your new Amazon Business account and keep them apprised of updates and user trainings.

Evaluate and stabilise

Monitor progress towards your organisation’s procurement goals, from responsible purchasing to compliance.

Transition

Transfer to your dedicated account executive for ongoing support and account needs.

“Our experts embed themselves into customers' accounts, acting as an extension of their team to help achieve their goals.”

Alex Baraban, Head of ProServe North America, Amazon Business

Amazon Business

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FAQs

  • Amazon Business Professional Services provides hands-on support to enterprise customers, analysing your procurement landscape and requirements to create customised solutions that achieve your purchasing goals.

  • Our team provides best practice and change management training(s) for customers that best fit the size of your organisation and procurement goals.

  • Amazon Business currently integrates with over 150 P2P/eProcurement systems. If your system is not one of these 150+, our External Systems Integrations team can work with you and your system to determine integration requirements.

  • Our team provides best practice and change management training(s) for customers that best fit the size of your organisation and procurement goals.

  • Contact your Amazon Business account executive to discuss your path to success and how to best leverage Professional Services to optimise your account.

  • Your Professional Services customer success manager will connect you with a dedicated account executive for ongoing account support.

  • During your engagement, your customer success manager will support with feature set up and account configuration. We also offer a number of self-service feature set-up guides in addition to training videos for administrators and buyers.

  • Contact your Amazon Business Account Executive to learn about support options based on your organisation's size and needs.

 

 

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