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Amazon Business is a global procurement solution now used by more than five million business customers1, ranging from sole proprietors to multinational enterprises with tens of thousands of employees on a single account. Since launching in the U.S. in 2015, we have expanded to eight additional countries including the United Kingdom, Germany, France, Italy, Spain, Japan, Canada and India – and reached over $25 billion in worldwide annualised sales, more than half of which are from selling partners.
In the UK, two of our fastest-growing customer segments are enterprise customers and public entities and we serve more than 50% of FTSE 100 companies. In addition, we serve all of the 15 largest universities, 85% of the biggest cities and over a third of the largest 15 hospitals across the UK, as well many other public entities. Multinational enterprises from all industries - including retail, healthcare, and automotive - purchase from our selection of hundreds of millions of products in categories such as office, IT, janitorial, PPE and professional medical supplies. In the UK, there are millions of items with an available business discount giving customers more value for their money.
Shahzad Saleem, Chief Procurement Officer at Capita, was looking to embrace a digital platform that better served their customers, while maintaining cost competitiveness. Introducing Amazon Business for Capita’s tail spend IT peripherals reduced their procurement costs by over £225,000 within the first six months. Shahzad also managed to save 32% on 12,800 headsets compared to their distributor network – and was also able to cut purchasing time by 82%.
Since enterprise customers often utilise third-party solutions, including Enterprise Resource Planning systems such as SAP, and Spend Management systems like Coupa and Ariba, Amazon Business integrates directly into over one hundred of these solutions. This helps to enable real time access to millions of products, streamline expense management processes, and digitise purchase orders and invoices - lowering the overall cost of operations.
Historically, small and medium sized businesses have struggled to sell their products to multinational enterprises, often because they lack the resources to reach them. What makes Amazon Business unique is that we enable our selling partners to reach new business buyers such as multinational enterprises, universities, government agencies and healthcare organisations. In fact, enterprise customers in the UK have increased their spending by more than 50% year-over-year with selling partners.
We help with infrastructure, personnel, tools and services. As a company, Amazon spends billions of dollars every year to help small- and medium-sized businesses around the globe succeed. These selling partners range from manufacturers of quality consumer electronics and IT equipment, independent office supply resellers and international online bookstores, to family-owned businesses selling appliances for the home and office. Here’s what one of our selling partners had to say:
Similarly, we've compiled our best resources to also help public sector customers across the UK with their digital procurement efforts from hospitals, to healthcare, childcare and schools to government organisations. In addition, Amazon Business helps public entities achieve their spending requirements with small to medium-size businesses. In the UK alone, an increasing number of public sector customers are purchasing items from selling partners including education supplies, business books, site and safety equipment, office supplies, IT equipment, and many more. Here’s what one of our customers in the public sector had to say: